Privacy Policy

Last updated: 1 January 2026

1. Introduction

Jain Kulfi ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us. This policy explains what information we collect, why we collect it, how we use and store it, and the choices available to you.

We keep our data practices deliberately simple. We collect only the information we genuinely need to answer your enquiry or serve you as a customer, and we do not sell it to anyone.

2. Information We Collect

We may collect the following categories of information:

• Information you give us directly — your name, phone number, email address, subject and message when you submit our contact form or reach us by WhatsApp, phone or email.
• Order and enquiry details — the flavours, quantities and delivery dates you tell us about when placing or discussing an order.
• Information collected automatically — general, non-identifying technical data such as the type of device and browser you use, and the pages you visit on our website.

We do not knowingly collect information from children under the age of 13, and we do not collect sensitive categories of personal data such as financial account details, health records or government identification numbers through this website.

3. How We Use Information

The information we collect is used only for the following purposes:

• To respond to your enquiry, quotation request or feedback.
• To process, fulfil and deliver orders, including bulk and event orders.
• To contact you about your enquiry by phone, WhatsApp, email or SMS.
• To improve our website, menu offering and customer service.
• To maintain internal records and comply with applicable legal obligations.

We will not use your contact details to send you marketing messages unless you have specifically asked us to, and you may ask us to stop at any time.

4. Cookies

Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use it in general terms. Cookies are small text files placed on your device.

• Essential cookies — needed for basic site functionality and to remember your preferences during a visit.
• Analytics cookies — where enabled, these help us understand which pages are useful so we can improve them. The data is aggregated and not used to identify you personally.
• Third party cookies — set by embedded services such as the map on our contact page.

Most browsers let you block or delete cookies through their settings. If you disable essential cookies, some parts of this website may not work as intended.

5. Third Party Services

Some features on this website are provided by third parties, and using them means those providers may process limited data in accordance with their own privacy policies:

• WhatsApp — when you click a WhatsApp button, you are redirected to WhatsApp and your message and phone number are handled under WhatsApp's own terms and privacy policy.
• Google Maps — our contact page embeds a Google map, which may set cookies and collect technical data such as your approximate location.
• Social media platforms — links to Instagram, Facebook and YouTube take you to those platforms, where their own policies apply.
• Hosting and analytics providers — our website and any analytics tools are hosted and operated by service providers who process data on our behalf.

We do not control these third party services and encourage you to review their privacy policies before interacting with them.

6. Data Security

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss, misuse or alteration. Access to customer information is limited to staff who need it to serve you.

Please note that no method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law, after which it is securely deleted or anonymised.

7. Your Rights and Choices

Subject to applicable law, you may:

• Ask us what personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information where we no longer have a legitimate reason to keep it.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details in section 8 below. We will respond within a reasonable period.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Jain Kulfi
• Address: P4MM+HGC, 28, Sector 15, Pocket 1, Sector 15C, Rohini, Delhi - 110089, India
• Phone: +91 88029 25538
• Email: hello@jainkulfi.com
• Business Hours: Monday - Sunday, 11:00 AM - 11:00 PM

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any change constitutes acceptance of the updated policy.